Terms and conditions

1. Characteristics of products and services offered

Lollipop Créations is an online sales site for costume artisanal made jewelery made by Lollipop Créations. These general conditions of sale apply between any person (customer) making an online purchase on the site www.lollipopcreations.be and Lollipop Créations (seller). Any online purchase on www.lollipopcreations.be implies knowledge and acceptance of these general conditions of sale.

2. How to buy online

Quantity of available product can be viewed online. However, there may be a computing error. In this case, Lollipop Créations will inform the customer as soon as possible and will either reimburse or exchange the product, or inform them of the time required to supply the requested product. Each submitted order will be considered accepted after online payment via the proposed platform (We work with the PayPal / PrestaShop Checkout module 100% secure).

3. Prices and payment terms

Customers can choose between several payment methods: Paypal - Bancontact - Credit cards (VISA, Mastercard, American Express). Payment includes the price of goods and shipping costs. The prices indicated on the products are inclusive of all taxes and excluding shipping costs. Lollipop Créations reserves the right to change the prices of certain products at any time. The prices applied will be those indicated under each product when registering the online order.

4. Shipping, delivery time and receipt

Lollipop Créations works with B-Post. The order will be delivered within 5 working days, upon receipt of payment. However, Lollipop Creations will not be held responsible in the event of a longer period linked to a post office closure or strike. Lollipop Créations will not be held responsible either for incorrect contact details provided when ordering online, nor for any problem related to transport by B-Post (delay, damage or loss of the package).

The customer has two delivery method's choices:

- a standard package at the price of 3.50 € Tax incl. (for Belgium) and 5 € Tax incl. (for Europe)
- a tracked package (Track and Trace) at the price of € 4.50 Tax incl. (for Belgium) and € 15 Tax incl. (for Europe). These prices are not applicable outside the “Euro” zone.

Jewelry is always shipped on its presentation card and packaged in a kraft pouch included in the purchase price.

For more than 3 jewels ordered, we advise you to use the tracked package delivery method (Track and Trace) for more security.

For all orders over € 60 for Belgium and € 150 for Europe, shipping costs are free. Your order will then be delivered in a tracking package (Track and Trace).

5. Defective products

Lollipop Creations products are made in an artisanal way and with the greatest care. However, it may happen that a product is defective. In case of defective product, we ask the customer to contact us as soon as possible by email at the following address: info@lollipopcreations.be or through the contact form on the website. Lollipop Créations will advise according to the problem encountered in order to mitigate issue for both parties (customer and seller). In the event of a decision in favor of the customer, shipping costs will be borne by Lollipop Créations. Lollipop Créations reserves the right to make the final decision.

6. Right and period of withdrawal.

In accordance with Belgian law, customer has a withdrawal period of 14 days upon receipt of his package, without justification. However, all returned merchandise must be in perfect condition, unused and in its original packaging. The return shipping costs are borne by the customer. Upon receipt of the return and after checking the condition of the returned product, Lollipop Creations will reimburse as soon as possible, excluding shipping costs. Please note that as long as Lollipop Créations has not received the return package, customer remains responsible. Remember to keep proof of return.

7. Product warranty

Products used to create Lollipop Créations costume jewelry are guaranteed lead-free, nickel-free and cadmium-free. Materials used are stainless steel (possible oxidation after 2 years), brass, gold plated. Materials used are described for each jewel.

8. Intellectual property

The entire content of www.lollipopcreations.be - pictures and writings - is protected by copyright and intellectual property rights. Any reproduction or use of the site content is strictly prohibited.

9. Personal data charters (GDPR)

Personal data collected on the site www.lollipopcreations.be will not be used for purposes other than the payment and sending of packages, as well as sending promotional emails. The customer has the right to modify or delete his data at any time. The customer also has the right to refuse to receive promotional emails sent by Lollipop Créations.

10. Litigation and Force majeure

Lollipop Créations undertakes to respect the contract concluded with the client. However, it will not be its responsibility in the event of events called "force majeure" such as a problem with the payment platform, with B-Post or communications networks ... Lollipop Créations nevertheless undertakes to find a compromise with the customer in the event of a problem. The responsibility of Lollipop Créations may not, however, exceed the total amount of the online order placed by the customer. In the event that the two parties do not find a compromise together, only the court in Nivelles will be competent.

These terms and conditions apply from November 17, 2020, launch date of the online sales website: www.lollipopcreations.be.