Delivery and return

1. Shipping, delivery time and receipt

Lollipop Créations works with B-Post. The order will be delivered within 5 working days, upon receipt of payment. However, Lollipop Creations will not be held responsible in the event of a longer period linked to a post office closure or strike. Lollipop Créations will not be held responsible either for incorrect contact details provided when ordering online, nor for any problem related to transport by B-Post (delay, damage or loss of the package).

The customer has two delivery method's choices:

- a standard package at the price of 3.50 € Tax incl. (for Belgium) and 5 € Tax incl. (for Europe)
- a tracked package (Track and Trace) at the price of € 4.50 Tax incl. (for Belgium) and € 15 Tax incl. (for Europe). These prices are not applicable outside the “Euro” zone.

Jewelry is always shipped on its presentation card and packaged in a kraft pouch included in the purchase price.

For more than 3 jewels ordered, we advise you to use the tracked package delivery method (Track and Trace) for more security.

For all orders over € 60 for Belgium and € 150 for Europe, shipping costs are free. Your order will then be delivered in a tracking package (Track and Trace).

2. The right and the withdrawal period

In accordance with Belgian law, the customer has a withdrawal period of 14 days upon receipt of his package, without justification. However, all returned merchandise must be in excellent condition, unused and in its original packaging. The return shipping costs are the responsibility of the customer.

Upon receipt of the return and after checking the condition of the returned product, Lollipop Créations will reimburse as soon as possible, excluding shipping costs. Please note, as long as Lollipop Créations has not received the return package, it remains the responsibility of the customer. Remember to keep proof of the return.